Muhammad Fahad Saleem (Telecom/IPT Engineer)                                                   

Email: engg.fahad55@hotmail.com ,engg.fahad55@gmail.com                                                          

GSM: +92-334-3205961, Landline: +92-21-34018888                                           

Address: House No A-9 Latifi Co-Operative Housing Society Block 20 Gulistan-E-Johar, Karachi, Pakistan

 

Objective

To add value to a dynamic organization having learning oriented environment where I can enhance my technical and inter-personal skills

 

Profile Highlights

My H1-B is in approval process, will take max october to november 2016.I can upgrade it to premium process and can get visa approval in 2-3 month.

 

Cisco UCCE/IPCC Enterprise

In knowledge of Cisco UCCE 8.5/IPCC 7.24 solution, it includes installation and configuration of UCS Servers, ICM logger, router, rogger, CVP, CTIOS, and CMPGs& VRUPGs.

 

Unified Communications

Comprehensive knowledge of Cisco unified communication, and hands on installation and configuration of UC products. It includes CUCM, Unity & UCCX.

 

Voice Gateways, Gatekeepers and CUSP (SIP)

Configuration of Cisco Voice Gateway for ss7 E1, PRI and analog interfaces FXO /FXS and also preparing voice gateway as ingress, VXML and outbound gateway.

 

3G/4G Wireless Communications

Depth knowledge of VoLTE/LTE /UMTS technology, have worked on EPC including Serving /Packet Gateway (SPGW).

Aware of IMS network nodes including ATCF, BGF, P/I-CSCF, TAS, and HSS & PCRF etc.

 

VMWARE

In knowledge about VMWARE (sphere client EXSI 5.1 and virtualized data center)

 

PSTN GW (Cisco PGW2200)

Ø      Experience of SUN Solaris on Netra 240, and configuration of Cisco MGC 9.5.2.Maintenance task like upgrading patches, taking configuration backups and monitoring the different parameters to ensure smooth running of this core component.

Ø      Comprehensive knowledge about SS7 network and configuration of SS7 terminates on C2600-IPSS7-M and PGW2200.

 

i-VLS 1.0(soft switch) with ITALTEL Team (Italy).

 

Academic Qualification

 

BS (Electronic Engineering in 2010) CGPA 3.22

[Sir Syed University Of Engineering & Technology Karachi, Pakistan]        

 

 EMBA (Executive MBA) 2015 till present

[Federal Urdu University].                                                                               

Professional Qualification

 

CCNA Voice- Introducing Cisco Voice and Unified Communications Administration v8.0 (CSCO12341818)

CCNA R & S (Cisco Certified Network Associate)

VIVND (Implementing Cisco Video Network Devices)

CCNP Voice (Cisco Certified Network Professional in Voice)

VCP-DV5 (VMware Certified Professional 5 - Data Center Virtualization)

 

Trainings

 

VCP-DV5 (VMware Virtualization)

Introduction of Evolved Packet Core (EPC) in 4G wireless

IMS network in LTE/VoLTE technology

SIP/SIPCO protocol used in VoLTE and IMS network

Troubleshooting of PDN Gateway toward Access Network (EUTRAN)

Wireshark for Signal Analysis (SIGTRAN and SIP Protocol)

 

Experience

WATEEN TELECOM      (Telecom /IPT Engineer May 2012 – September 2014)

 

Wateen Telecom is a Cisco’s gold partner and is looking after the largest IPCC setup in Pakistan for Warid Telecom.

 

Responsibilities:

·               Responsible for smooth operation of ‘Enterprise IP Contact Center’ and UCCE which provides intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI) and multi-channel contact management over an IP infrastructure.

·               Responsible for troubleshooting any problem occur during the day to day operation of VMWARE virtualization (sphere client &  EXSI 5.1

·               Participating in daily O&M activities of EPC network including Serving and Pack Data gateway( SGW/PGW )

·               Hardware and S/W support for different entity of Internet Multi Media Subsystem (IMS) in 4G/LTE network.

·               Escalation of Customer Service Request (CSR) with MITEL/Ericsson/Cisco and handling emergencies (outages) with help of vendor.

·               Responsible for flawless operation of IPT CUCM (8.5) clusters of Warid Telecom for their Contact center, branch offices and Business centers connectivity.

·               Following up tickets with Cisco TAC and coordination with TAC engineers to solve the problem.

·               Develops and implements standards, procedures and processes for the communication services groups.

·               Carry out Changes and Modification in Configuration of different IPCC and IPT Components according to requirement of customer need for enhancement of smooth operation, Expansion and Up-gradation of IPCC and IPT network.

·               Proper coordination within team and with different involved departments such as GSM, EDN & IT-Ops and with vendors like Cisco TAC & Jaffar brothers.

.

EXPERT FLOW          (System Support Engineer September 2014 – present)

 

Expert Flow is looking the UCCE setup in Pakistan for PTCL (Pakistan Telecommunication Limited)

 

Responsibilities:

·               Responsible for smooth operation of ‘Enterprise IP Contact Center’ and UCCE which provides intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI) and multi-channel contact management over an IP infrastructure.

·               Responsible for troubleshooting any problem occur during the day to day operation of VMWARE virtualization (sphere client &  EXSI 5.1)

·               Following up tickets with Cisco TAC and coordination with TAC engineers to solve the problem.

·               Carry out Changes and Modification in Configuration of different UCCE Components according to requirement of customer need for enhancement of smooth operation, Expansion and Up-gradation of UCCE network.

·               Working on Zoom recording solution.

 

Expert Flow is providing multiple Telecom services in the field of 4G LTE packets, Voice Core, IMS and offering end/end UCCE setup solution for the following operators

 

-          (Mauritius Telecommunication Limited, Morocco)

-          (Morocco Telecommunication Limited, Morocco)

-          (Warid Telecommunication Limited ,Pakistan)

-          (Eagle Hills Limited, UAE)

 

Responsibilities:

 

·               Responsible for smooth operation of ‘Enterprise IP Contact Center’ and UCCE which provides intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI) and multi-channel contact management over an IP infrastructure

·               Responsible for O&M activities of IMS nodes including ATCF, SPGW, I/S-CSCF, TAS etc.

·               Responsible for troubleshooting any problem occur during the day to day operation of VMWARE virtualization (sphere client &  EXSI 5.1)

·               Participating in daily O&M activities of EPC network including Serving and Pack Data gateway( SGW/PGW )

·               Hardware and S/W support for different entity of Internet Multi Media Subsystem (IMS) in 4G/LTE network.

·               Escalation of Customer Service Request (CSR) with MITEL/Ericsson/Cisco and handling emergencies (outages) with help of vendor.

·               Responsible for flawless operation of IPT CUCM (8.5) clusters of Warid Telecom for their Contact center, branch offices and Business centers connectivity.

·               Following up tickets with Cisco TAC and coordination with TAC engineers to solve the problem.

·               Develops and implements standards, procedures and processes for the communication services groups.

·               Carry out Changes and Modification in Configuration of different UCCE Components according to requirement of customer need for enhancement of smooth operation, Expansion and Up-gradation of UCCE network.

·               Proper coordination within team and with different involved departments such as GSM, EDN & IT-Ops and with vendors like Cisco TAC & Jaffar brothers.

·               Working on Zoom recording solution.

·               Working on i-VLS (soft switch) with ITALTEL Team (Italy).

·               Responsible for smooth operation of IP Telephony CUCM Cluster.

 

Core Competencies

·               Cisco Unified Communication Manager (CUCM 6.x, 8.x, 9.x) installation, up-gradation, configuration and troubleshooting.

·               Voice Gateways, Gatekeepers (H.323),SIP (CUSP),E1 addition, configuration and troubleshooting

·               Configuration of SIP on Cisco VGW and CUSP.

·               VXMWARE virtualization (sphere, EXSI 5.1) on UCS Server

·               PGW2200 Support Configuration and involve PGW2200 up gradation to 9.81 from 9.71.

·               I-VLS (soft switch) on VMWARE.

.

UCCE/IPT Deployment and O&M PROJECTS

 

Warid IPT CUCM Cluster Up gradation

·               Warid IPT CUCM cluster up gradation.

·               Backup restoration and IOS upgrades on Cisco routers.

·               Successfully tested all services, configuration and license after up gradation.

 

DG Cement Project of IP Telephony

Worked on IP telephony issues with DG Cement.

 

OMV Project of IP Telephony

Worked as a support engineer in deployment of IP Telephony project of OMV Project.

 

Internetworking Devices/ Software Packages

·   MCS Servers 7835, 7845 for CVP’s, PG’s and Call Managers.

·   UCS Servers (UCS-C240-M3S)

·   Cisco ICM scripting, CVP 8.5 and VXML.

·   E1 additions and ISDN PRI configuration in voice gateway and CUBE.

·   Hands on experience with Access Gateways AS5300, AS5400.

·   Hands on experience with Gatekeepers 3800, SLTs 2600, CUSP (CISCO2951) and ACE-4710-K9.

·   Hands on experience with Cisco Catalyst switches 2950, 3560, 3750, 4500.

·   Experience with Microsoft 2003/2008 Server and Active Directory, Exchange 2003.

 

LAB on Virtual Machine (VM)

·   Installed CUCM (6.x 8.x, 9.x, 10.x) on VMware.

·   Installed Social Miner, CUIC (9.x) on VMware.

·   Installed zoom recording solution on VMware.

·   Installed UCCX 10.x on VMware.

·   Domain Controller with active directory on windows 2003/ windows 2008.

·   Installed CVP 4.1 & CVP 8.5 on windows 2003,

·   Worked on UCCE 9.x, 8.x (CVP 8.5, finesse 8 and ICM 8.5) on VMWARE EXSI. 

·   Install SQL Server & database 2000 on windows 2003/2005 on windows 2008

·   IPCC 7.24 includes (ICM sprawler on windows 2003) lab complete Installed on VM

 

Internships

·   Summer 2008 Internship in Future Technology (Belkin California USA) 

·   Winter 2008 Internship in Pakistan Civil Aviation Authority.

·   Summer 2009 Internship in PAKISTAN INTERNATIONAL AIRLINES

·   Winter 2009 Internship in PAKISTAN TELEVISION NETWORK (P.T.V)

·   Winter Sep 2011 to April 2012 internship in WATEEN TELECOM as a Internee IPCC-IPT Support Engineer,

 

Final Year Project

AUTONOMOUS ROBOT WITH COGNITIVE NAVIGATION AND ROBUST TRACTION USING HYBRID MODULAR CONTROL

National Engineering Robotics Contest (NERC) is a joint project to promote research in robotics and its related fields in Pakistan. The purpose of this event is to design and built an autonomous Robot which should be able “To move in specified arena, comprising of a non-flat terrain with two ramps of specified gradient, and insert wooden pegs into the peg-stands placed at pre-defined points in the arena”. The robot was programmed to follow a floor plan with line, overcoming obstacles and score points by placing wooden pegs in four pigeon holes stands. The robot used sensors and controlled by a microcontroller.

Honors, Awards and Achievements

Participated in the NATIONAL ENGINEERING and ROBOTICS COMPETITION (N.E.R.C) 2010 conducted by NUST University in Islamabad.